Accelerating Instant Messaging interactions
Make sure you have the right technology in place to innovate, compete, and grow.
Join the growing list of companies exploring our Instant Messaging and AI solutions
Unleash The Full Potential Of Messaging For Customer Journeys
Interact with your customers via their preferred channels, and have all these engagements automatically reported in your systems, and get the trends and efficacy metrics you need!
Field app
Enable your field force to engage in rich one-on-one chat interactions, both Inbound and Outbound.
Mass Messaging
Add your preferred messaging channels, like SMS and Whatsapp, into your Marketing Journey.
Self Service&Gen AI
Allow your field teams to have real time access to the previous interaction data, and get suggestions from AI Agents.
Testimonials
"Time is increasingly scarce for doctors. We have little time to receive the pharmaceutical representatives and prefer to be able to read the medical information in digital format, in our free time, calmly to learn all the information. The possibility of having a digital location where you can access information on demand is something that meets our current needs."
"Clinical guidelines are constantly updating. Being able to have access to updated information, articles, videos, charts all the time is an advantage. We doctors are interested in having access to on-demand clinical information, new drugs information, updated clinical and treatment guidelines."
"The post-pandemic has limited the in-person visits, and doctors are less available to receive pharmaceutical companies' representatives. However, the demand for medical information in relation to new drugs and their applications is still high. So it must be possible that HCPs are still getting the information they need, in their own time, and on the devices of their choice.."
Frequently asked questions
Interact with your customers preferred instant messaging channels, have all these interactions recorded in your CRM system. Understand how your customers interact with your sales reps, and when, what content works and which one does not, in a transparent and compliant fashion.
Have your customer's chat messages routed to the correct representative / account manager, through the channel and time of their choice.
One single app to aggregate all messaging channel interactions (eg SMS, Whatsapp, LINE). Allow sharing company visual aids / promotional materials, that can be measured.
Marketing Email currently have a ~15% to ~25% open rate, whereas Instant Messaging channels (eg Whatsapp or SMS) have a ~90% open rate ratio. And as per a Meta study from 2024, 80% of Whatsapp messages get seen within only 5 minutes of being received. Your business can be faster and more successful in reaching to your customers by leveraging such channels.