Connect popular apps that are important to you
Frequently asked questions
Interact with your customers preferred instant messaging channels, have all these interactions recorded in your CRM system. Understand how your customers interact with your sales reps, and when, what content works and which one does not, in a transparent and compliant fashion.
Have your customer's chat messages routed to the correct representative / account manager, through the channel and time of their choice.
One single app to aggregate all messaging channel interactions (eg SMS, Whatsapp, LINE). Allow sharing company visual aids / promotional materials, that can be measured.
Marketing Email currently have a ~15% to ~25% open rate, whereas Instant Messaging channels (eg Whatsapp or SMS) have a ~90% open rate ratio. And as per a Meta study from 2024, 80% of Whatsapp messages get seen within only 5 minutes of being received. Your business can be faster and more successful in reaching to your customers by leveraging such channels.